Weirdly though, double-click the CrashPlan logo on the login screen with 4.5.2 connecting to a 3.6.3 server and the command line version actually works! You can get 3.6.3 to give you back version details, restart, etc. Nothing in the FreeNAS logs, slight clue in ui_output.log indicating some kind of incompatibility in the handshake but the server doesn't detect a problem - just a client that doesn't stick around. You can downgrade your client again and carry on, but next time you restart the client the same thing will happen all over. ui_info and remove the IP address 4.5.2 added to it that 3.6.3 doesn't know how to handle.) So the client cannot connect to kickstart the update of 3.6.3 on the FreeNAS and you're stuck. (In fact, you don't get that far unless you edit. I had a stock plugin jail with CrashPlan 3.6.3 installed, if I installed the 3.6.3 *client* on my laptop all was fine (on Fedora here, Linux 3.6.3 client is available still from Code42 but I won't link - it's worthless, because.) but I discovered CrashPlan quite deliberately updates the client and *then* the server - so you install an older client, next time you restart it updates itself to 4.5.2 and you get the disconnection errors talked about at the start of the thread. Long version, in case it helps people Google this thread: The mastax post worked for me too, I guess this is a relatively new problem. Not implemented on null, : Not implemented on nullĪt .save(IdentityInfo.java:451)Īt .(IdentityInfo.java:228) STACKTRACE:: : Not implemented on nullĪt .(IdentityInfo.java:204)Īt .start(CPService.java:496)Īt .main(CPService.java:2239) Not implemented on null, : Not implemented on null include share/crashplan/upgrade/UpgradeUI MAINTAINER= Backs up data to remote servers or hard drives However, I do accept, this is a speculative comment.# $FreeBSD: head/sysutils/linux-crashplan/Makefile 393474 15:53:52Z wg $ Judging by their approach to support call hours (see point 1, above) and the way in which the web support ticket lifecycles go, I would be more than surprised if they offered any kind of remote support assistance, via one of the plethora of remote support tools, such as Webex or LogMeIn, like most other service providers do, these days. However, their ticketing system not only doesn't allow us to set a case severity level, when opening or editing a ticket, but doesn't even include what the current severity level is on the ticket!4. "How we handle support requests" details the severity levels their case management operates around. All they don't have is the will to use the data already at their disposal.ģ. Almost every bullet point in the list is a piece of information they will already have. Web support requirements details a long list of technical information for us to provide in the case, that the systems already employed by CrashPlan should be able to provide to the case technicians automatically. For a company that offers a global service, to operate strictly on a US CDT office hours for phone support is positively archaic, in a world that has been globalised, with global companies offering "follow-the-sun" support services for decades already, is pretty woeful.Ģ. Responses can be somewhat terse, when they eventually happen, sometimes getting absolutely nothing for days, in Web tickets and often with back and forth streams of questions, over days.Just looking at their KB article about their "Support policy" immediate should ring alarm bells: ( issues identifiable here are:ġ. Should you need to actually contact support then things only get worse. Their support documentation, whilst plentiful, is often filled with inconsistencies and inaccuracies, especially when trying to work out which documents refer to which products. However, if you encounter any issues or have any reason to contact their support expect things to not go particularly well. Integration Platform as a Service (iPaaS)ĬrashPlan is essentially a set and forget backup tool that appears to do the job it is intended to.
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